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NY-Alert (Division of Homeland Security and Emergency Services (DHSES))- Andrew M. Cuomo (Governor)NY-Alert (Division of Homeland Security and Emergency Services (DHSES))- Andrew M. Cuomo (Governor)
NY-Alert - Civilians Portal
   
NY-Alert - Civilians Portal:  NY-Alert Help and Support

The information you provide is not sold or provided to third parties.  It is used for notification purposes only based on your selections.  You will not receive marketing or promotional email or postal mail.

Although personal information within the system is held securely, information sent over the Internet is not necessarily secure and may be intercepted by third parties.  Therefore, we are not responsible or liable for any such interception.

This is an opt-in program. Once you subscribe, you may decide to opt out.  If so, your information will be purged from the system.

Once logged into the system you can customize alerts by creating custom warning sets from the "My Account" page. These sets will let you set the categories and severity levels of alerts you would like to receive. To do so, find the "Custom Warning Sets" section and click the add button.

Once logged into the system, go to the "My Account" page and select the "Vacation Schedule" section and click the Add button. From here you will be able to set the time range you would like to pause alerts for.

Once logged into the system, go to the "My Account" page and scroll down the "Contacts" section until you find the contact you are interested in. Click the Edit button. At the bottom of the Edit screen you will find the scheduler tool. Set it to the time you would like to receive the message.

Once logged into the system, go to the "My Account" page and scroll down the "Contacts" section until you find the contact you are interested in. Click the Edit button. At the bottom of the Edit screen you will find the scheduler tool. Set it to the time you would like to receive the message.

Please check your junk mail folder as it is possible that it has been labeled as spam. If it is not there you can try resending it. Log in to the system, go to the "My Account" page under the "Contacts" section and find the unverified email you would like resent and select Edit. At the bottom of the Edit screen you will find the scheduler tool. Set it to the time you would like to receive the email and click Save.

To change your password, log in to the system, go to the "My Account" page and under the “Profile Information” section. From this screen you can select the Edit button to change your username (primary email).

Go to the "Log In" page and select the “Forgot Your Password?” link under the text boxes to open the password retrieval page.

Go to the "Log In" page and select the “Edit Imported Account” link under the text boxes to log in and edit your imported profile.

If your SMS / Text Messaging carrier or provider is not in the list on the "Contacts" section of the "My Account" page or the "Phone" section of the "enroll" page, we might not be able to send you SMS messages. Please contact NY-Alert Support at support@nyalert.gov and we will be happy to look into adding your carrier.

Some services resell other carrier network capacity. It is possible that your phone number is being serviced by another carrier.

The NY-ALERT Mass Notification system is available to all New York State agencies and municipalities for public safety messaging. Other organizations that benefit the public, such as hospitals and schools, can also utilize NY-ALERT for alerting. Please contact NY-Alert Support at support@nyalert.gov with any inquiries.

The "iAlertz" phone app lets you receive alerts without creating an account. You can add locations of interest and choose which alert types you want to receive for these locations using the app.

You can check for alerts at your predefined locations when you log in to the site. Once logged in, the page will filter down to alerts you are signed up for. If no alerts show up that means there are no alerts that you are interested in. You can click the magnifying glass icon and change the filter to “All Alerts” in order to see what is going on outside of your area of interest.

The darker the color of the geometric shape, the more alerts there are currently active in the area covered by the shape. Clicking the polygon will bring up a list of all of those alerts.

You’ve probably received an alert as part of the Reverse 911 system. Emergency managers can distribute a message to residents without them signing up. Please contact NY-Alert Support at support@nyalert.gov if you have any questions.

You’ve received a message from the FEMA IPAWS system. Please click here for more information.

For additional help please email NY-Alert Support at support@nyalert.gov or call us at (518) 292-2299.